This Privacy Policy explains what personal information topwin collects, how we use it, and the steps we take to keep it secure. We are committed to protecting the privacy of every Filipino player who uses our platform.
When you register an account on topwin, we collect your full name, date of birth, email address, and mobile number. We also ask for a government-issued ID to verify your identity in line with Philippine regulations. This information is required to confirm that you meet the minimum age requirement of 21 years old. Your personal details are stored securely and are never shared with third parties for marketing purposes. We only use this data to manage your account, process transactions, and comply with applicable laws.
We automatically collect certain technical information when you access our platform, including your IP address, browser type, device model, and operating system. We also record which pages you visit, how long you spend on each section, and the actions you take during your session. This data helps us improve platform performance, identify technical issues, and ensure a smooth experience on both mobile and desktop. Usage data is analysed in aggregate form and is not used to personally identify you beyond what is necessary for security and fraud prevention. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
All financial transactions on topwin are processed through secure, third-party payment providers operating in the Philippines. We do not store your full card number, bank account credentials, or e-wallet PIN on our servers. We retain only the transaction reference, amount, date, and payment method type needed to maintain accurate account records. Payment data is encrypted in transit using industry-standard protocols and is accessible only to authorised personnel for dispute resolution or compliance purposes. If you have questions about a specific transaction, our support team can assist you using the reference details on file.
When you contact our support team or submit a query through the platform, we retain a record of that communication including the content of your message and any attachments you provide. This allows us to follow up effectively and maintain a consistent service history for your account. We may also send you transactional emails such as deposit confirmations, withdrawal updates, and security alerts — these are essential to your account and cannot be opted out of. Promotional communications are sent only where you have given consent, and you may withdraw that consent at any time by updating your notification preferences. We do not use your communications data for any purpose beyond delivering and improving our support services.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights over your personal data. Here is a clear summary of what you are entitled to and how to exercise those rights.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. There is no charge for a standard access request submitted once per calendar year.
If any of the personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic details such as your contact number or email address directly from your account settings. For identity-related corrections, please contact our support team with supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that we are required by Philippine law to retain certain records — including transaction histories and identity verification documents — for a minimum period even after account closure.
You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional messages from us, you can update your preferences in your account settings or contact our support team directly. Objections to processing for other purposes will be assessed on a case-by-case basis.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. Portability requests are subject to identity verification and will be fulfilled within 30 days of a confirmed request.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so we can attempt to resolve the matter directly before escalating to the regulatory authority.
Security is built into every layer of the topwin platform. We apply a combination of technical controls, operational procedures, and staff training to protect your data from unauthorised access, loss, or misuse.
topwin uses cookies and similar technologies to make the platform work correctly and to understand how players interact with our pages. Here is a plain-language breakdown of what we use and why.
These cookies are strictly necessary for the platform to function. They manage your login session, remember your language preference, and keep your account secure during your visit. You cannot opt out of essential cookies without affecting your ability to use the platform, as they are fundamental to its operation.
We use analytics cookies to understand which pages are most popular, how players navigate through the platform, and where technical issues may be occurring. This data is collected in aggregate and does not identify you personally. Analytics cookies help us make informed decisions about platform improvements that benefit all Filipino players.
You can control non-essential cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies, though doing so may affect certain features of the platform. For a full list of the cookies we use and their specific purposes, please contact our support team and we will provide the details you need.
If you have any concerns about how your personal data is handled on topwin, our FAQ page covers the most common questions from Filipino players. You are also welcome to create an account and reach out to our support team directly for personalised assistance.